Refund Policy

Q: How long do I have to return an item?
A: Returns are accepted within 30 days of the shipment date.

Q: What condition do items need to be returned in?
A: Items must be in original condition with tags still attached.

Q: How do I return an item?
A: Please return using the pre-paid shipping label that we provide.

Q: When will I receive my refund after returning an item?
A: Once received and inspected, we will process your refund within 5-7 business days.

Q: How will I receive my refund?
A: Refunds are generally issued in the original form of payment.

Q: Can I return sale or customized items?
A: Unfortunately sale items are final purchase. Custom or personalized orders are also final sale.

Q: Who do I contact if I have questions?
A: Please contact us at support@chestersmile.com if you have any questions about our refund policy - we are here to help!