Frequently Asked Questions

About the Brand

• Q: When was Chester's Smile founded?

  A: Chester's Smile was founded in 2023 by designer Hassan Yahya.

• Q: Where is Chester's Smile located?

  A: We are based in San Diego, California with roots in Toronto, Ontario.

• Q: What is the brand philosophy?

  A: We believe clothes can tell stories and focus on thoughtful details in our designs.

Ordering

• Q: What payment methods do you accept?

  A: We accept Visa, Mastercard, American Express, Discover.

• Q: Is shipping free?

  A: A flat rate shipping fee applies to all orders. Expedited shipping is available for an extra cost.

• Q: When will my order ship?

  A: Please allow 1-3 business days for order processing before shipment.

• Q: Do you ship internationally?

  A: Yes we do! We ship wherever you are.

Returns

• Q: What is your return policy?

  A: Items can be returned within 30 days of shipment for a full refund. Items must be in original condition.

• Q: How do I start a return?

  A: Please email us on support@chesterssmile.com to submit a return request and we will email a prepaid shipping label.

• Q: When will I get my refund after returning an item?

  A: You will receive your refund within 5-7 business days of us receiving the return.

• Q: Can I exchange an item for a different size or color?

  A: Yes, you can exchange items within 30 days of receiving your order.

General

• Q: Is there a store location I can visit?

  A: We are an online-only brand at this time and do not have a physical store.

• Q: Do you have a mailing list I can join?

  A: Yes! You can sign up on our website to receive email updates and exclusive offers.

• Q: Who do I contact for customer service questions?

  A: Please email support@chesterssmile.com and we will get back to you promptly!